Essential Oils – Existence

Essential Oil is not just oil produced from particular plant material. They are also not too greasy and light weighted like water. They are quickly evaporated. None of these is true for oils. Essential Oils are actually volatile aromatic molecules which naturally occur within certain plants and herbs. These are what give Lavender, Roses, Jasmines and all other scented plants their distinctive odor.

Essential oils are obtained from the plant materials by a number of methods like Steam Distillation, Solvent Extraction, and Carbon Dioxide Extraction etc, most of which are costly, potentially expensive and best to professionals. It is virtually impossible to create an essential oil in very small scale or at home, they always produced in commercial factory in large scale.

It should be very clear that essential oils are distilled or expressed products of natural aromatics plant materials. Lavender essential oil is extracted from Lavender, not from the plant smell similar like lavender. Additionally, synthetic are not essential oils because they are just mixture of aromatic chemical molecules and finally synthesized into particular plant smell. They really don’t have any healing property. Plant extracted from the same species is having the real properties of healing.

People are being confused with the existence and production of essential oils, and yet it is so simple. If “oil of rose” was produced in a laboratory by a chemist, mixing appropriate chemical molecules and its constituents to synthesize the scent of rose flower, it is not an essential oil. It is just a compound of Rose.

Many cbd oil distributors sell synthetic essence oils and they say it natural sometimes, that were never formed within living plant tissues. There are cheap, easily made and unfortunately, make up the bulk of ingredients in 99% of the magical oils sold in the United States and whole world.

Five Easy Ways To Transform Your Guitar Students Into Highly Creative Musicians

Want to have the greatest guitar students around, have new students constantly at your door trying to take lessons and have all the other local guitar teachers talking about how they wish they could be as successful as you? In order to make this a reality, you have to know how to continually transform OK guitar students into excellent musicians. This means doing much more than just showing them how to play guitar – you must turn them into highly creative and self-reliant musicians. THIS is the one true way to become a top level guitar teacher and is why some guitar teachers make 6-figures per year.

Truth is, it’s much easier to teach creativity to your guitar students than you might expect. Plus, almost all of your local competitors are clueless about how important it is to teach this to their students (and don’t know how to do it anyway). As soon as you understand how to teach guitar successfully (which involves showing your students how to be creative), you will have a major competitive advantage over all other Barre Teacher Training guitar instructors in your city.

Here are 5 things you have to do in your guitar lessons to quickly transform your students into highly creative musicians:

Keep Your Students From Getting In Their Own Way

Before you “instruct” your students on ANYTHING about musical creativity, know that the larger part of your students will have two major challenges to solve:

1. Most guitar students are under the impression that “creativity is not a subject that can be taught” This is completely false and has been proven to be so countless times. (I’ve demonstrated this with my own guitar students AND other guitar instructors who I coach have demonstrated this with THEIR students).

2. They feel uncertain about their capacity to be creative musicians and believe that they are inherently untalented in this area. This part is likewise false, on the grounds that everyone has the potential to become creative.

Truth is, your students will often have difficulty being musically creative provided they continue believing in those myths. It’s an important component of your job as a teacher to remove these damaging, disempowering beliefs from your students’ heads and replace them with real, empowering ones. Until & unless you do this, your students’ shortage of confidence in themselves will overpower whatever you do to actually “teach” them to become more creative.

There are two principal methods to use in order to change your students’ mindset about this subject. The primary way is to make clear to your students that musical creativity is NOT a strange, mystical power that only a few musicians are born with, while most aren’t. In reality, “musical creativity” is not even one “skill”. It is simply a consequence of having acquired a number of musical skills and combined them together to make creativity achievable (read more about this below). Talking about this will already help your students understand why the thinking above is completely untrue and will make them enthusiastic about their TRUE potential.

The 2nd way involves not merely “telling”, but truly SHOWING your students how easily they’ll become more creative musicians. This process requires that you:

Stop “Teaching” So Much And Start “Training” A Lot More

The number one mistake that the majority of guitar instructors make (particularly those who never learned the best way to teach guitar) is “teaching too much”. This develops out of an incorrect belief that their primary job is to provide students with “exercises and practice items”. Because of this, they overwhelm their students with new practice items in every single lesson and they don’t feel like they’ve really been a good teacher unless the student is given a big variety of new stuff to practice. This is the typical result of such an ineffective methodology:

1. Your students become bogged down (and much more prone to quitting guitar lessons with you) on account of becoming overwhelmed with too much information. Have you ever heard one of your students say: “I’ve been given so much material from you, I have got to drop lessons until I can catch up?” Now you understand specifically what brings this about.

2. Your students never really master the majority of the things you teach them (thus never really become creative). Yes, you are making your students (and yourself) feel great within the moment when it comes to learning “more” things in every lesson, however, as far as having the ability to apply the things they know, they experience totally helplessness. Whenever your students “feel” like beginners even though they stopped being beginners years ago (in various areas of their playing), this kills their enthusiasm and it is dangerous for YOUR status as his or her guitar teacher.

3. You (the guitar instructor) wind up working considerably more hours than needed (typically without pay) setting up new guitar plans and thinking about lesson materials each week.

Ultimately, everybody seems to lose with this kinds of teaching approach, and guess what… nearly ALL guitar instructors educate their students in this exact manner (You’ve now come to understand why the average student does not stick with guitar lessons for more than a few months at most and why most guitar instructors have only so-so students at best).

The answer to this problem is so easy that it might astonish you… but it is also certain to help make your guitar students better and much more creative players. You have to cut back time teaching your students “new information” and spend much more time training them to apply and make use of that information. Never think that your students will learn how to apply the things you show them in lessons by themselves at home – almost all of them won’t. Instead, these students will join the scores of countless guitar players who “understand lots of things” but cannot creatively USE them. It’s a part of your job as a good guitar teacher to not “stop” after teaching a brand new concept to your students. After showing them something new, you need to walk them through the entire process of using it in lots of different musical contexts. Don’t hesitate to work on this for “as long as it takes”, even when this means investing a whole hour long lesson into training your students to use an idea in a large number of contexts.

At this time you might be thinking: “Tom, I do not feel right taking my student’s money for any guitar lesson where I’m not actively showing them something new… I feel like I am cheating my students out of a lesson they’re having to pay for.” My response is: your students aren’t handing you their money to take “guitar lessons” and “learn information”. They’re having to pay you for RESULTS. Your most important task as their teacher is to get them the end results they desire by helping them reach their guitar playing goals. Therefore the only time you’re “cheating” your students is when you’re not providing them with training they require to get exactly the result they want from their playing.

“Training” your students is one of the most foundational requirements for teaching guitar as effectively as possible and is NOT limited only to giving instruction on being musically creative. To discover your current level of understanding when it comes to teaching guitar, take this guitar teaching skills assessment.

Bridge The Gap Between Implementation And Mastery

Training your students to implement their guitar skills will go a long way towards making them much better and more creative guitarists… but it’s STILL not sufficient. Why? Because skills and components of musical understanding are NOT used in isolation in actual music. Put simply, your students are only able to truly be creative using a particular skill whenever they can not only use it on it’s own, but additionally be able to mix it together with all of their current skills. All extremely advanced guitar players already know and do this naturally every time they practice guitar, but only very best guitar INSTRUCTORS know the crucial significance of helping their students to combine their skills together… and even fewer really do it.

One particular illustration of the best way to combine skills together is having your students write their own very basic musical pieces after first learning how chords are categorized into keys and learning how to play barre chords. As an alternative to merely “teaching” the ideas to them in isolation and quickly moving on to more complex chords or music theory ideas, stick to these subject areas for several more classes and get your students to work on their creativity by using these ideas to actually write something that sounds musical (with your direction). This will not only enable them to recall the main music theory subject with greater ease, but will also put them down the road to real musical creativity with all the concepts they’re learning from you.

When you begin showing your guitar students how to combine their skills together, you’ll be amazed at just how quickly your students will begin to make improvement and turn more creative guitarists. Moreover, you personally will cherish the entire process of teaching your guitar students a great deal more: both because it’s enjoyable to see your students grow rapidly and because you won’t be so exhausted from working numerous unpaid hours arranging fresh lesson materials each and every week.

Start Small… And Display Proof

When you initially get started working together with your students on components of creative guitar playing, and implementing and combining their skills, get ready to start small. Take into account that your students will still be very uncertain about their ability to be creative. For this reason, you must:

1. Supply them with modest assignments to enable them to feel confident regarding their ability to play things in a creative manner.

2. Ensure that they feel good about the new process you’re taking them through in your instruction. As soon as they notice the development and the new amount of musical freedom you are helping them attain, they’ll feel eager to learn more.

This method is especially critical if you’ve got students who believe that guitar lessons need to be focused on discovering “new” bits of information. These kinds of students may (at first) be hesitant to use their lesson time for practicing skill integration. Therefore you MUST present this shift in your approach very slowly and back this up with helping your students observe their major transformation using their own eyes.

Case in point: among the most basic (and most efficient) things you can do while teaching creative lead guitar soloing, is make your students practice producing numerous modifications of a small guitar riff. Once you’ve taught your students a good amount of subtleties of guitar phrasing (for example vibrato, bends, legato, string rakes, double stops, etc.) have them make as many variations as they possibly can from a three or five note guitar lick. As easy as this may seem, it’s unbelievably enjoyable and gets students to think beyond “which” notes to play and concentrating on “HOW to use these notes as creatively as possible”.

Creative Photography Activities: Candle-Lit Portrait

This is an indoor portrait taken in near darkness, resembling a birthday cake shot. You’ll need:

– A darkish room the doesn’t have a lot of stray light coming in

– One or more candles

– A willing model

Camera Setup:

Mode: Aperture Priority (Often shown as Av on the mode wheel)

ISO: 800 or so (there will be very little light)

White Balance: Custom

Aperture: As low as your lens will go. Lower f-numbers captures the most light, and softens backgrounds.

Watch out for: The shutter speed. In a dark setting in Aperture Priority mode, your camera will choose the best shutter speed for the aperture value you selected. Don’t be surprised if it chooses a very slow speed, like ¼ to 1/15 second. You’ll have to stabilize both your Image candles image and your subject. You can increase the ISO, but at some point you’ll either hit the top ISO of your camera, or the noise of the camera’s sensor will make the image quality poor. This is the key tradeoff of images taken in low light – shutter speed vs ISO/noise!

White Balance Setup: With the candles lit, Put the white paper in front of the subject’s face. Take one image of the paper, set the custom white balance using your camera’s custom WB feature.

The Pose: This is your choice, but I recommend a shot almost even with the candles, with the subject’s face above. You will want to make sure they can stay very still if the camera’s shutter speed is below 1/60.

Framing the Image: Your choice here. If you are practicing for a birthday celebration, I recommend a landscape orientation with the cake at the bottom and the subject above. Since the wide aperture creates a narrow zone of focus, you can choose to either focus on the candle flame (which will render the subject out of focus), or the subject (fuzzing the candle). Both are good images.

Take the Image: Play back and look for motion blur. If the whole thing is blurry (candle base for example), then your movement of the camera is to blame. If the subject or part of the image is blurry, then you have motion blur. Either increase the ISO to increase shutter speed, or stabilize your camera (monopod or tripod or rest it on something), or find ways to get the subject to be more still.

Analyzing and Improving: You should have interesting shadows on the face of the subject from the candle light. Depending on how dark the room is, you may also have stray light (of a different temperature) that may be impacting the exposure.

Advanced Tricks: You can take full-body shots with multiple candles (think of a reclining model or foamy bathtub shot!). A birthday cake with many candles creates some really interesting (and bright) light!

Marijuana Advances of the 21st Century

In 2012 six-year-old Jayden David, who suffers from Dravet’s Syndrome, was given liquefied cannabis drops and for the first time since he was four months old, went an entire day without a seizure. At one point, Jayden was prescribed 22 anti-seizure pills a day, and while they controlled the seizures, the pills left him immobilized due to the side effects. But a non-psychoactive form of marijuana that does not get him high, has now allowed him to run and play like other kids. Jayden and millions of people around the world, who suffer from a variety of ailments, benefit from the medicinal qualities of high cannabinoid or high CBD marijuana strains. Cannabinoids are the main chemicals in marijuana. In recent years, various research and experiments have resulted in production of high CBD marijuana strains and in a large percent of these strains, THC is non-existent. But it doesn’t take research to know that inhaling any kind of smoke into your lungs is bad for your health. Because of this, new ways to administer medical marijuana are being invented so the patient no longer has to smoke to medicate. Cannabinoids can be so beneficial; the human brain has two built-in cannabinoid receptors, which regulate certain body functions. These are just some of the advances in the research and study of high CBD medical marijuana in the 21st century.

Cannabinoids are the main medicinal ingredient in marijuana. While THC is the main psychoactive ingredient, cannabinoids are known to have anti-psychotic properties, which counter the effects of THC. With this in mind, production labs are now growing strains of marijuana that contain a high concentration of CBD’s. Some of these strains have CBD concentrations as high as 20%, which allow people living with illness to benefit from medical marijuana without the high associated with THC. Up until recently, a big concern for some, was the fact that in order to use medical marijuana, an individual Cbd Isolate Wholesale had to get high as a side effect. That made many question the intentions of a so-called medical marijuana patient. Does he or she really have an ailment or do they just want to get high? With high CBD strains, getting high is no longer a factor while medicating with marijuana. Therefore these strains will make it safe for everyone, from small kids to elderly adults, to medicate without concern of any intoxicating effects. The development of high CBD marijuana should continue to help completely remove the stigma from its medical use.

There was a time when if a patient wanted to use medical marijuana, not only did they have to get high, they had to smoke it. Smoking anything involves inhaling harmful chemicals into your lungs that were released as the medium burned. Today there are numerous ways of administering and self-dosing medical marijuana. They range from vaporizing, cooking, and drinks, to oral sprays and tinctures. Vaporizing involves heating marijuana to a point where it produces a vapor, then inhaling the vapor into the lungs. For smokers, vaporizing is the non-smoked method most often recommended as an alternative to smoking because vaporization releases about 5 compounds, whereas smoking marijuana releases about 111 different compounds. Cooking with medical marijuana involves heating marijuana and butter. The butter traps the chemicals and is then used in any dish of the patient’s choice. Various drinks can also be made with the butter or some can be bought already made. Tonics and tinctures are made when marijuana is soaked in an alcohol solution, transferring the cannabinoids to the liquid. The tincture can then be rubbed on skin, taken by drops or sprayed into the mouth and put into foods and drink recipes as well. Medical marijuana also comes in the forms of ready-made candy and various other sweets, all of the high CBD form. Still, as with any type of medication, the attractively packaged items should be kept out of reach of children.

Cannabinoids in medical marijuana have the same effect as the cannabinoids that already occur in every person. The human body naturally produces cannabinoids similar to those of marijuana on its own. Researchers at Brown University have shown that the brain produces anandamide, which is a pain suppressing cannabinoid. This naturally produced chemical affects the CB1 and CB2 cannabinoid receptors of the human nervous and immune systems respectively. These cannabinoids regulate physiological processes including appetite, pain-sensation, mood, and memory. They also regulate sleep patterns and act as natural inflammatory agents. CBD’s from medicinal marijuana have been recognized for their ability to act as antioxidants in the brain. German researchers have found that cannabinoids are capable of not only cleansing damaged brain cells, but also triggering the production of new brain cells. This has led to high CBD marijuana being researched as a treatment for concussions in professional athletes. With the added CBD’s from medicinal marijuana, patients can be treated for a variety of other ailments and conditions. The marijuana could be prescribed for anything from simple appetite loss to pain caused multiple sclerosis; because a lot of times, the ones produced by the body are not enough.

Thai Massage Sydney – My Experience of Finding an Authentic Thailand Massage in Sydney

As I travel quite frequently I really enjoy finding a local Thai Massage centre wherever I may be, and seeing how their service varies from the many I’ve experienced, and in particular how they compare with an authentic Thai Massage experience in Thailand. So on my last trip to NSW Australia, I thought I’d see if I could find a great experience of my favourite kind of Massage in Sydney.

Of all the forms of massage therapy that exist, none intrigue me so much as Traditional Thai Massage. Though I am a qualified massage therapist myself, the system that the Thais have developed still fascinates me more than any other. Possibly the only thing that fascinates me even more is how those rather small Thai women can manipulate a man of my size with such strength! That was certainly my experience Cbd Oil Manufacturer in Thailand, I wondered if it would be the same if I got a Thai Massage in Sydney.

Thai massage interestingly began in India. It is a system utilizing both Meridian pressure points and stretching in tandem with an ancient breathing method known as “Pranayama.” The breathing techniques cleanse and relax the muscles while at the same time strengthen the nervous system.

Many Asian massage systems are actually ancient healing rituals which were created and developed over hundreds of years in India and the Far East. Asian massage systems are becoming increasingly more popular in western countries. This is in conjunction with the west’s growing interest in holistic forms of relaxation and exercise such as yoga and pilates.

I think that’s one of the reasons I love Thai Massage so much, I love the history and culture that it stemmed from.

So back to my story. When last in Sydney I wanted to find a Thai Massage Therapy centre that was not one of the more commercial centers that I would find advertised in the daily paper. So I just asked around wherever I happened to be, and after a few days I was told, “you must try this little Thai Massage place not far from here”. Ah ha, this could be what I was looking for.

Well, after finding it in the suburb of Burwood, not far west of Sydney CBD, I was greeted by a small lady, clearly a native Thai and I immediately felt very comfortable in this small buy very cosy place. I resisted the urge to go for the more relaxing oil massage or reflexology, and booked an hour long Traditional Thai Massage.

Needless to say, the experience was absolutely delightful and yes I was once again amazed at the strength of this small in stature woman. I will certainly go back on any subsequent visit to get my essential Massage in Sydney.

The one sad element to this story is in a conversation with the lovely Thai woman after the massage, she said that it’s frustrating getting phone calls nearly every day from men looking for “special services” or “happy endings”. This is clearly a genuine and legitimate business and everything on offer is strictly non sexual.

Where To Find Cheap Online Airline Tickets

When traveling the biggest thing you have to deal with is airline ticket. And most of the airline ticket are not always cheap. Finding a cheap airline ticket would be a neat skill to learn. This is also where the internet comes in handy.

So how do these online cheap airline ticket sites give such kind of savings?

The answer is simple really. Online cheap airline tickets sites get their tickets from airline carriers by buying them wholesale. As you may know wholesale price is bargain price. So when they offer it online, you can see that the price is relatively lower than the regular price. Some cheap airline ticket sites include Travelocity, Expedia, Previewtravel, Thetrip, Hotwire, and Webflyer.. These are some of the sites that are popular and have a good track record for selling airline tickets.

Airline companies also make use of the internet to send their services in giving their costumers quick access on the special offers and flight schedules. Using such technology you can have quick access to night and day schedules and its respective prices. You are probably aware that flying during off-hours is cheaper than flying in the morning, or How to find cheap flights to anywhere online flying during weekdays is cheaper than flying during weekends. Checking flight schedules are also one of the most effective way of getting a cheap airline ticket.

Remember that all airline companies don’t have the same airline ticket prices. Big airline companies usually charge more than smaller companies. I suggest that you visit and check the prices of the smaller airline companies and you might get a cheap airline with more or less the same quality of service.

Travel agents also are using the internet for looking for cheap airline ticket. Their sites are often convenient for people who have no time going treasure hunting with cheap airline ticket. Visiting such travel agent will give you an idea where to get those cheap airline ticket. Also this travel agents know a lot of industry secrets, they may have knowledge where to look and where to get a cheaper airline ticket. Travel agents are also advantageous for they give you more options. Travel agents online often give packages (an all in one travel package), special offers, and package deals. Plus if you are traveling for a vacation, they can help you a lot and you’ll have less worries for they will take care everything you need including car rentals, hotel accommodation, and your itineraries.

These 3 strategies will help you a lot in buying cheap airline tickets. So whether you try one or all of them. I will guarantee you that you will have a cheaper airline ticket for you travel.

How Can You Know Which is the Best Synthetic Oil

There is a lot of debate about which oil could truly be called the best synthetic motor oil. Asking ten different automobile mechanics can sometimes give you ten different answers to this very question. The main problem with getting an objective answer regarding the quality of a motor oil is that most people base their opinions on subjective experiences instead of scientific testing. This can lead to decisions being made without first possessing all of the facts.

The debate is also clouded by the fact that the definition of what can be sold as a synthetic oil is somewhat convoluted. In order for an oil to be considered synthetic in the United States, it must meet certain viscosity and thermal standards, as well as meet a range of other chemical characteristics. In the late 90’s, it was revealed to the public that many oil companies were choosing to refine petroleum oil to the point where it met these standards instead of starting with a base synthetic stock. This meant that while it was legal for these companies to call their oil ‘synthetic’, it proceeded from a completely different chemistry than traditional synthetic oils which used polyalphaolefin (PAO) as a base. This type of marketing was considered quite deceptive and lead to several lawsuits in between oil cbd manufacturer and appeals to government agencies regarding the validity of claiming non-synthetic base oils as true synthetics. When the dust had cleared, it was ruled that the word ‘synthetic’ was considered nothing more than a marketing term, and that as a result, highly-refined petroleum oil that met the necessary standards could be so labeled.

It’s important to keep in mind, however, that your engine doesn’t understand marketing terms, and all it is concerned with regarding oil is protection and performance. In this respect, PAO-based oils still come out on top in several areas. There are still several synthetic oil companies which use PAO-based synthetic oils, and these oils boast much better engine protection in low temperature situations when they are compared to petroleum-based synthetics. Since most of the damage that occurs to an engine happens during cold starts and in low-temperature operation, this is a significant advantage that has led many to claim that PAO-based oil is the best synthetic motor oil.

Whichever type of oil you decide to put in your car, keep in mind that not all synthetics are created equal. While it may be legal for the word synthetic to be displayed on a bottle, in the lab, the differences between brands are quickly revealed.

For over 25 years Vincent Platania has been marketing, consulting and formulating high performance lubricants

Valuable Pointers For Those Who Desire To Quit Smoking

There are a lot of women and men around the world who want to stop smoking. Even so, it’s recognized as one of the most difficult habits to get rid of. That’s why people constantly seek out quit smoking tools that can make the whole endeavor more simple for them. We feel that defeating this horrible nicotine dependency through natural means is far better and more worthwhile! Below are a few recommendations that can help you get through the smoking cessation process.

First off, the smoker must own up to her / his dependence on cigarette smoking. Most commonly fool themselves into thinking that smoking is not addictive. The nicotine present in cigarette sticks may be viewed as a drug, which results in an increased possibility of people becoming addicted to it. But like other habits, there are many ways to deal with your horrible tobacco addiction.

A leading issue that cigarette smokers have when it comes to stopping smoking is that they are used to holding a cigarette between their fingers. After they stop smoking, they are more aware of their idle times and become bored and fidgety. Some people deal with this boredom by taking on a new activity that’ll make good use of their hands.

Plenty of nicotine users have found that following a workout regimen helps them make it through their nicotine cravings and withdrawal discomforts, particularly during the first few weeks of their stop smoking endeavor. By adding exercise to their day-to-day schedule, they’re able to avoid lighting up cigarette sticks, and become healthier as well. Constant physical activity is a fantastic way for you to jumpstart your brand-new lifestyle.

Another thing to take into consideration is that anxiety often makes folks start smoking. They use tobacco because they feel it helps eliminate the tension from their mind and body. Tobacco smokers could also kick the nasty habit by controlling how they deal with diverse problems or circumstances. When faced with a problem, they ought to think about it first and assess the various ways to fix it before even thinking about smoking a cigarette.

Although there are lots of drug-free methods that would help individuals quit using tobacco, not all of these tactics are going to be appropriate for everyone. This is the biggest reason why nicotine replacement therapy products are widely utilised. There are a number of products to pick from, but the effects of every therapy vary from person to person.

Several of these choices require approval from a doctor. It is necessary to talk to a doctor first before utilising any NRT product to avoid any dangerous consequences. The physician has to decide what type of nicotine replacement therapy product is the safest and most effective for the tobacco smoker in accordance with her / his state of health and clinical record.

The recommendations mentioned in this article are just a few of the many beneficial ways for you to give up using tobacco. The Internet is a fantastic research tool that gives further details on which methods are useful for most men and women and the advantages and disadvantages of every single method. The road might not be easy, but when a nicotine junkie has made the decision to stop smoking and is armed with the right information, the long and hard process is going to be worthwhile.

Data Sharing in the UK Public Sector, the Norm or the Exception?

Since I last wrote about data sharing in the public sector there has been a lot of interest about the growing volumes of personal data all organisations are accumulating. In the private sector customer data is treasured, analysed and reused (with the customer’s permission of course). Companies talk of Big Data and hail it as ‘the next big thing’. Follow #bigdata or Google it and you will see the bold claims that are made for this new era.

But what about the public sector? We still hear of councils and other public sector organisations resolutely pronouncing that they can’t share data because the law prohibits them. Coinmarket When I wrote the first article in August 2012 I set out what I thought was the most challenging of the 4 barriers to successful data sharing. Just to recap these were:

The most challenging? Culture, people just don’t want to change and will use the other 3 to support this. But we all know that the technology can do whatever we want it to do, so people tend to hang on to the ‘we can’t share because the law says so’ argument but cannot really back it up when challenged.

So it was a great relief when Dame Caldicott produced her second report earlier in the year ‘Information, to share or not to share’ and started to deconstruct some of the ‘myths’ but perhaps more importantly suggested that culturally we should move towards ‘how we can’ and move away from ‘why we can’t’

Dame Caldicott added a seventh principle to the six she established in her first review in 1997

The duty to share information can be as important as the duty to protect patient confidentiality.

This seventh principle was added in response to the growing concern that in healthcare at least, barriers were being erected that were putting patients at risk.

So if our colleagues in healthcare ‘get it’ what about the other public sectors? One recent case brought to my attention is the DVLA’s information about registered keepers of motor vehicles. As part of the Civil Enforcement process (parking tickets to the everyday person) local authorities can request details of registered keepers from DVLA so that they can serve a Notice to Owner (NTO) when a Penalty Charge Notice (PCN) remains unpaid.

For the moment let’s not comment on the 20% of cars that have outstanding PCNs that have no registered keeper, or the most recent revelation that some drivers are still driving despite having amassed 42 penalty points and focus on what happens to the information provided by the DVLA.

The DVLA contend that information supplied by them to local authorities for the purpose of Civil Enforcement of PCNs cannot be used by the authority for other purposes. This may be true, so for example routinely adding this data to a ‘citizen’s index’ might be unlawful. For example, a matching of unpaid PCN information to Blue Badges issued (an exercise that has routinely produced some interesting results and successful prosecution for fraud, would appear to be unlawful as the data supplied by the DVLA was being used for a purpose other than the one it was registered for. As yet I haven’t seen if a registration under the Data Protection Act for DVLA supplied data would be acceptable to the ICO.

But what isn’t unlawful is to use the other information that the local authority holds to trace people who have not paid their PCNs. In a recent study I was involved in, of the 9,000 unpaid PCNs that had been returned ‘Gone Away’ over 1/3rd of those people still lived within the council area and of those, over 1,000 were in council owned housing. So some part of the council knew where the person was, but not the Parking Services people who were using out of date DVLA information.

Sharing data between services in the council netted another £200,000 of unpaid PCNs. Despite the emotive talk of ‘cash cows’ that often accompanies any discussion on parking, I think most would agree that it is beholden on councils to use whatever information they have to maximise their income and reduce administration costs. After all, collection rates for PCNs hover around 75% which is probably the lowest collection rate of anything local and central government collects, so there is ample room for improvement. Strange how the media interest in this subject never brings out the poor collection rates, but that’s another story.

Returning to the topic of Big Data, most commercial organisations are beginning to tune into the value and importance of this to future customer satisfaction and retention. Local councils are just beginning to grasp this concept and re-evaluate the way they have implemented CRM systems. The initial use as a ‘front office’ system to manage and monitor phone calls is now giving way to more elaborate systems that can tell the council what its customers actually want.

Be this from self-service web based system or face to face and telephone contact, modern systems can now identify exactly what customers want and provide empirical evidence to enable the council to plan future service delivery. The current push by the public sector to provide services that are ‘digital by default’ offers the potential for significant cost savings, but, providing self-service intelligent forms on the web site is only part of the story.

If councils are going to weather the current ‘austerity storm’ chances are they will have to STOP doing some of the things they are currently doing. Enabling self-service can just provide ‘mess for less’ rather than truly transform services.

Without the relevant data, and implicitly the sharing of data, how will local authorities plan to deliver what their customers want, AND dynamically change this as requirements change? Or will they just use the trusted methods of Citizen Surveys back up by some good old Mosaic demographics data?

One recent development that may further the debate is the changes to the Freedom of Information Act that came into effect on 1st September 2013. These changes allow individuals and organisations to demand data sets from local councils in a re-usable format. Although this data is anonymised the fact that the data can be re-used may bring about a glut of FOI requests in the next few months. The changes also allow the local council to charge for the supply of this re-usable data, so this might well fuel the ‘cash cow’ argument, or further the debate about data sharing.

I suspect this debate will continue for the next few years and there will be many barriers to overcome until we achieve what Dame Caldicott so eloquently expressed.

The duty to share information can be as important as the duty to protect patient confidentiality

ISO 9001 – Standards and Measures

Par is a recognized standard for golf performance. It is applied at the end of every hole and at the end of every round. It is used to measure performance in terms of strokes. Golfers compare their performance against a standard to determine how well they golf relative to the established standard. Because other golfers use the same standard, golfers’ scores allow them to assess their performance not only relative to a standard, but also relative to other golfers.

A ruler represents a standard for linear measurement. This standard is applied to any linear object to discern its length in terms of defined (standard) units. In America, these standard units are inches.

A standard exists for each type of purebred dog breed, e.g., a standard poodle. Such standards describe established criteria pertaining to height, weight, color, coat, stop, etc. Using this standard, any purebred dog can be compared to its standard. One can conclude that her dog is heavier than standard or taller than standard, etc.

So a standard is an established set of criteria or a frame of reference against which individual cases can be assessed or measured.

ISO 9001 is an international standard for quality assurance. If par as a standard measures golf performance, and a ruler as a standard measures length, what does ISO 9001 as a standard measure Asesoria en ISO 9001? Answer: quality management systems. The standard is applied to organizations’ quality management systems to determine the degree to which these systems satisfy a given set of established criteria.

Any organization staying in business has some kind of system to keep afloat. The question here is whether or not the system is consistently applied and whether or not the system is robust enough to meet the established requirements of ISO 9001.

ISO 9001 requires that a system be in place to promote consistent control over processing, a system that continually improves process performance. Because it is a standard for quality assurance, its criteria pertain to processes affecting the quality of products or services offered to customers. An organization pursuing certification to ISO 9001 needs to demonstrate that its processes affecting quality are systemically managed. It requires a system of assuring quality, meaning that the processes involved are defined and operation of these processes is controlled to an appropriate degree to assure quality.

If an organization re-invents itself and its processes with the acceptance of each customer order, this inconstancy in processing will result in inconsistent performance, inconsistent product or service quality, and inconsistent customer satisfaction. Organizations operating such systems do not receive ISO 9001 certification.

ISO 9001 requires a system of processes to be defined, through with each customer order consistently flows, thus promoting consistency of processing, thereby promoting consistency in resulting product or service offerings. This results in consistently satisfied customers-which of course is good for business.

If a person told you that he was a better golfer than Tiger Woods, you would expect the person to prove it. If this person’s proof consisted of, “Because I say so,” you might not find this evidence compelling. Before believing this person, you would most likely want to know the person’s handicap-which is ultimately derived from the standard we know as par. Absent such objective evidence, how would we be able to tell how good Tiger is in the first place?

If a person told you that their organization would be an excellent supplier to your organization, you might want more than “Because I say so” as evidence. You might want to know if they are a fly-by-the-seat-of-their-pants type of organization, or if they actually have systems in place to assure quality. If a potential supplier can prove a system is in place, and that this system has been assessed and registered to ISO 9001, now you have some evidence of systemic quality management. This imparts confidence that your orders will be processed in a manner known to produce successful results.